Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and / or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Ability to work regularly scheduled shifts from Monday-Friday 8 : 30PM to 5 : 30AM or 10 : 30PM to 7 : 30AM.
High school diploma
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions