Bilingual Customer Care Representative (French)
Infinit-O Global
Makati, PH
1d ago

Basic Function

Perform customer support via phone, chat and email both in English and French language

Education

  • 3+ years of customer support experience in the health insurance industry
  • 3+ years of experience in Healthcare claims
  • Familiarity in CSAT
  • Experience working with email, chat & voice support
  • Excellent English and French oral and written comprehension skills
  • Experience working with Salesforce or similar CRM
  • Specific Duties and Responsibilities

  • Perform customer support via phone, chat and email both in English and French language
  • Engage with and resolve customer issues, requests and benefits claims
  • Address and resolve Client's application issues
  • Take initiative to recommend and implement quality process improvements based on identified trends or others gaps in knowledge
  • Record and report on issues that customer encounter
  • Carry out issue root cause analysis and resolution in a timely and effective manner
  • Support customers during our hours of operation
  • Qualifications

  • 3+ years of customer support experience in the health insurance industry
  • 3+ years of experience in Healthcare claims
  • Familiarity in CSAT
  • Experience working with email, chat & voice support
  • Excellent English and French oral and written comprehension skills
  • Experience working with Salesforce or similar CRM
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