Sr. Enablement Specialist
Manila, Philippines, PHL
5d ago

What if the decisions you made changed the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work / life benefits you expect, and none of the micromanagement.

RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

We’re not just changing the nature of communication and teamwork. We’re winning, together.

Primary Responsibilities :

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following :

  • This position reports to our Manager of Enablement, based in Manila, Philippines, and supports the SMB Enablement team.
  • This person will be responsible to identify gaps, and areas to improve our current Enablement programs for our SMB Signature team.

    On a regular basis, this person will review, analyze, identify gaps and challenges, then create strategy and execute to improve the overall business.

    This person will be expected to develop programs for SMB Signature Teams while maintaining a program that is forward thinking and built for the future, not just today.

  • Establish and maintain professional credibility using excellent verbal and written communication skills, and professional appearance and demeanor.
  • Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
  • Establish and maintain favorable relationships with stakeholders, learners, and management.
  • Facilitate learning using effective presentation, facilitation, coaching, using classroom, on-the-job, self-paced, web-conferencing programs (RingCentral Meetings), one-on-one, and other delivery methods as needed.
  • Provide clarification and effective feedback to learners.
  • Work closely with peers, helping to improve, unify, and create consistency in content.
  • Manage multiple projects, content, and relationships at once to help SMB Enablement deliver more, faster, and more unified.
  • Be confident in holding strategic conversations with managers, directors, and VPs.
  • Meet with different leaders within the business, identify gaps, and confidently make recommendations to improve the business.
  • Comply with established ethical, moral, legal, and Company standards.
  • Working across functions with peers in other groups to ensure collaboration for shared goals.
  • Provide support to peers and help ensure team motivation and culture is preserved at all times
  • Job Requirements :

  • Bachelor’s degree in any field, or equivalent work experience.
  • Preferably 3+ years of experience in Enablement, Training & Coaching, or equivalent.
  • Must have an excellent oral and written communication skills.
  • Required to work night shifts.
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