Digital Strategist
August 99, Inc
Pasig, Metro Manila, Philippines
1d ago
source : Kalibrr, Inc.

Job Description

The Agent Image Digital Strategist is primarily responsible for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

  • Assist our clients through the website production process until their website is launched.
  • Act as a bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
  • Responsibilities include :

  • Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user-friendly
  • Keep up to date with current design trends primarily in web design, but also in other fields as well
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and managers.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet / surpass clients' expectations.
  • Able to accomplish a Minimum of 6 marked completed projects of 25 in progress / Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and / or a total of 36 completions for last 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non-contacts every end of every week.
  • Must undergo and pass Advanced IDX training.
  • Minimum Qualifications

  • Experience in project management or handling multiple clients at a given time Background in art and design is a must.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1-year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
  • Willing to work at Night, from Monday to Friday; 12 : 00am to 9 : 00am.
  • Key Competencies :

  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Creative
  • Apply
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