Reports Analyst
Sykes Philippines
Muntinlupa, PH
1d ago
source : Bossjob

Responsibilities :

  • Work closely with the WFM team in supporting, handling and managing existing reports
  • Conduct data audit, fact checking and / or validation of the quality and integrity of the data
  • Offer compliance, escalations, operational and supplier audits, data analytics and complex activity administration
  • Recognize and evaluate facts, organize and synthesize data / information from multiple sources, and highlight relevant facts
  • Deliver in-depth analysis on business performance (trends, funnels) and drivers, as well as forecasts and target, and define, track and report key metrics to assess overall business health
  • Analyze user data needs and determine needs that can be resolved through automated repeatable processes
  • Review system capabilities, workflow and scheduling limitations to identify if requested reports and / or programs are possible in current system
  • Participate in the development and enhancement of spreadsheets and databases functionality such as usage of forms, templates, logic and functions
  • Find ways to improve current processes
  • Explore new data sources and deal with unusual and interesting data points
  • Extract, filter and aggregate data with the use of logical queries and through basic programming
  • Qualifications :

  • Candidate must possess at least a Bachelor's / College Degree or equivalent.
  • Required skill(s) : MS Excel (Power Query and Pivot Tables), Data Audit, Data Integrity, Data Analytics, Basic Power BI
  • BPO experience is a MUST as datasets, reports, dashboards, and analyses will primarily focus on call center metrics, outlier reporting and understanding correlations
  • Good to have with knowledge in Server and Database Management
  • At least 1 year of working experience in the related field is required for this position.
  • This is a Temp WFH setup but applicants must also be willing to work in Alabang.
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