Service Management Analyst
Cebu, Philippines
4d ago

Job Description

  • Develop or update project plans which would include information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
  • Submit project deliverables, ensuring adherence to quality standards
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Establish and execute a project communication plan
  • Monitor or track project milestones and deliverables
  • Manage project execution to ensure adherence to budget, schedule, and scope
  • Confer with project personnel to identify and resolve problems
  • Develop and manage work breakdown structure (WBS)
  • Direct or coordinate activities of project personnel
  • Assign duties, responsibilities, and spans of authority to project personnel
  • Qualifications

    a.Degree in Information Technology, Computer Science or other relevant field

    b.At least one year of experience in a similar role

    c. Nominal experience within an IT Service Management role conducting development of information Technology processes, information flow, associated reports, and applications for defined service domains

    d. Possess moderate verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization

    e. ITIL Foundation V3 certification required

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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