Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce / Business
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.
What you will be doing
Act as focal point for incident review and escalation if necessary.
Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.
Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
Engagement following onset of a production incident.
Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
Maintain awareness of emerging technologies, trends and best practices in computing hardware, software and operational processes.
Provide regular incident bulletins to teams concerning open or ongoing incidents.
Ensure effective and rapid response to major incidents.
Other related duties assigned as needed.
What you bring :
2 years and up experience in ATM Monitoring / ATM Operations
Good communications skills
Analytical and logical thinker
Highly trainable and has willingness to learn the processes and new skills
Flexibility and adaptability in a working environment
Good attention to details critical thinking skills
What we offer you :
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.