Technical Support Engineer
Caspo Inc.
Makati, PH
2d ago
source : Bossjob

KEY ACCOUNTABILITY AREAS

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Addressing staff or client concerns through a series of actions, either face-to-face or over the telephone to help resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Responding to requests or incidents within agreed time limits;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as infrastructure team;
  • Testing and evaluating new technology when required
  • YEARS OF EXPERIENCE

  • Preferably 1-2 years experience specializing in Technical & Helpdesk Support or equivalent.
  • QUALIFICATIONS

  • Has a good memory of how software and operating systems work
  • Up to date technical knowledge
  • Possess the ability to think logically, and has good analytical and problem solving skills
  • Has excellent listening and questioning skills; combined with the ability to interact confidently with clients to find out the problem and explain the solution;
  • Possess strong customer focus, prioritizes his / her workload, and has attention to detail
  • Able to work on rotating shifts
  • CompTIA A+ Certification is a Plus.
  • CCNA and / or MCP is preferable.
  • EDUCATION

  • Candidate must possess at least a Bachelor's / College Degree, Computer Science / Information
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