Training Manager - Collections - Muntinlupa City, NCR - 2085039
UnitedHealth Group
Alabang, National Capital Region
5d ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.

There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities :

  • Conduct training for newly hired operational team members on core systems, processes, and applications (as and when required)
  • Define goals / KPIs that align with the business goals and strategy, and execute learning initiatives to meet these goals
  • Serve as a learning and development consultant to BU Heads, partner with Engagement managers to understand their learning and development requirements, plan and implement learning solutions that address their needs
  • Implement training plans in the engagements, drive performance and career management initiatives through individual development plans of employees
  • Analyze organizational learning needs through assessment of competency gaps, performance metrics, employee surveys and voice of the customer
  • Assist in building a learning and development curriculum based on the needs identified, aligned to the competency framework within the organization
  • Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
  • Measure effectiveness and outcome of training solutions, justify ROI on training spends
  • Define learning and development metrics and create dashboards and present them in management reviews with actions for improvement
  • Develop content and design soft skills training modules focused on defined competencies and the audience requirements
  • Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
  • Lead a team of trainers / learning partners to execute team’s initiatives and meet goals
  • Ensure learning and development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits
  • Manage new hire, refresher trainings and compliance based behavioral training to new and existing operations employees
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
  • The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

    Required Qualifications :

  • College Graduate in any discipline
  • Certification on Language and Accent Training (English Preferred)
  • Instructional Design and experience on design and development of content
  • Experience on delivering Language, Accent and Product Training classes for complex accounts
  • Strong Collections background
  • Excellent communication skills, both written and verbal
  • Knowledge of Learning Software, Storyboarding
  • Knowledge of Stakeholder Management for internal and external stakeholders
  • Ability to prepare Training Scorecards, MIS and Dashboards
  • Ability to mentor for team members
  • Ability to work independently and in a team environment
  • Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook
  • Amenable to work in Alabang, Muntinlupa
  • Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.

    So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

    Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

    For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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