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Job Description : JOB DESCRIPTION
Date : September 2021
Position Title : Associate, NB Review Department
Band : 3
Reporting Manager Title : NB Review Manager / Supervisor
Job Purpose In 2-3 sentences, please provide a summary of the purpose and objective of the job.
The position is responsible for review of Traditional / VUL applications,. It is accountable for accuracy of the set-up of client records in App Entry / INGENIUM systems.
It is also responsible for ensuring completeness and accuracy of documents in policy contracts delivered to policyholders..
Reviews and endorses Automated Appraisal of New Business Applications, mandatory requirements, AMLA requirements and Alteration of Application regarding changes / amendments in the Application based on defined approval authority limit and guidelines.
Reviews and evaluates New Business requirements such as AMLA requirements, Alteration of Application, new proposal, new application for underwriting cases and handles adjustment of records in Ingenium.
Assesses the degree of occupational and foreign residence risks represented by the proposed insured and the owner. Provides recommendation and endorsement whether to approve standard, reduce coverage or change plan, reduce coverage, grant or disapprove supplemental riders, or offer appropriate extra premium based on defined approval authority limit and guidelines.
Evaluates Non-medical history declaration of proposed insured and owner which are not covered by Speedy Issue Guidelines and recommends appropriate underwriting action whether to approve or reject the case (e.
g. surgery of gallstones, recovered, etc.).
Orders requirements for incomplete answers in the Application and evaluates the risk based on the answers given by the proposed insured or owner using our Speedy Issue Guidelines.
Orders age / amount requirements after Automated Appraisal together with the missing answers to the questions in the Application Form and refers them to the underwriter when received.
Reports MIB impairment codes for substandard and not as applied for based on occupation and place of work.
Reviews and evaluates KYC requirements under the Anti-Money Laundering Act, for non-Filipino and Corporate applicants based on defined approval authority limit and guidelines.
Handles adjustment of records in Ingenium of underwriting cases to reflect changes requested after Auto Appraisal
Reviews computer records against data in the Application; analyzes correct premium coverage applied in policy form, proposal and payment in the applications;
sends notification to agent / SSA for overpayment / short remittance.; computes and collects additional payment / charge the corresponding agent if essential based on the amount of per product classification if any discrepancy;
Investigates clients with multiple client numbers. and coordinates with Client Management for consolidation;
Responds to New Business (TRAD / VUL products) related to walk-in client’s and agents queries as appropriate; answers (phone / e-mails / SMS) in a timely, accurate and courteous manner;
investigates complaints received from client / agent and suggests alternative solution to Manager;
Reviews printed copy of policy contracts of jumbo cases ; verifies details against underwriting decision if data were correctly encoded;
calculates manually for any discrepancy on the decision of underwriter vs policy contracts details; checks the information of the policy;
ensures that the premiums are correct and contract pages are complete.
Processes refunds of overpayments, bounced check, Not taken up(NTU), Not proceeded with (NPW); handles refund of initial premium and charge agent for NPW / NTU fees;
Prepares letters using LWS, manual letters, and bank certifications.
SLF Competencies & Behaviors :
Puts the Client First
Delivers Innovative Solutions - Asks questions to understand how and why work is done in a particular way, shares practices and welcomes input on how to improve.
Learns and applies tools and technology that support continuous improvement.
Leverages Data and Technology Uses current technology efficiently. Readily learns and adopts new technologies.
Delivers Business Value
Understands our Business Demonstrates interest in knowing how the business works. Able to understand increasingly detailed business information, understand relevance and apply to work.
Manages Complexity Learns and applies problem solving methods and tools. Seeks to learn how own work supports the organization and shows an interest in other parts of the business.
Builds Effective Relationships
Engages and Influences Others Communicates effectively within the team, relating openly and comfortably with diverse groups of people.
Attracts, Develops and Retains Talent Contributes to positive morale and a sense of team spirit. Listens openly and learns from others who have different perspectives, backgrounds and / or styles.
Executes with Excellence
Drives for Results Consistently meets goals and completes assigned tasks, clarifying work when needed. Displays a can-do attitude and enthusiasm.
Optimizes Work Processes Works with people leader to clarify priorities and coordinates with others to get work done. Shares improvement ideas and readily implements optimized work processes and practices.
Brings the Best
Builds and Applies Self-Insight Actively participates in discussions about strength and areas for improvement. Seeks opportunities to learn and build new skills and knowledge, and asks for support when needed.
Demonstrates Resilience and Adaptability Responds well to changing priorities and circumstances. Remains calm and focused despite disruptions or obstacles.
Relevant Courses-Professional / Technical Competencies
Role-Specific Competencies :
App entry, eAPP entry, INGENIUM, IUM, WMS, CAS, AGIS, LGS & MID systems : Proficient
Forms, policy contracts, product features, Sales Hierarchy, NB processing flow and their relationship with other departments : Proficient
Medical Reports, Blood Tests, Ecg, TM, X-rays, Blood Tests And Other Tests, Their Physical Appearance and Codes in The Different NB Systems : Basic
Typing Skills at least 40 wpm : Proficient
Signature Verification : Basic
Speedy Issue Guidelines Concepts : Proficient
Nonmedical Aspects of Underwriting (Occupation, ForeignResidence, Lifestyle, etc.) : Basic
Legal Aspects of Underwriting : Basic
Education and Experience
Minimum Typical Education
Graduate of any 4-year course
Minimum Typical Experience
At least 2 years relevant professional expertise
Job Category :
Customer Service / Operations