Assistant Vice President – Insurance
Muntinlupa City, Philippines
4d ago


  • With previous experience in the Customer Service space with and with confirmed tenure in mid / senior management role in the Shared Services industry and should be a subject matter authority on various aspects of Insurance, be it life, property, casualty, health, etc.
  • Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance with the agreed SLA by the clients
  • Understanding of Performance measurements and ability to run day to day performance such as Productivity, C-Sat, Efficiency, Shrinkage among others.
  • identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome
  • Holding and representing the Program independently in Customer Reviews and visit
  • Balancing critical issues and customer concerns
  • Establishing / maintaining a customer-centric culture
  • Acquiring references, case studies, and testimonials from customers
  • Have the ability and experience of cross-functional teamwork and partnership skills
  • Qualifications

    Minimum Qualifications

  • Bachelors degree preferred
  • Preferred Qualifications

  • Good oral, written communication skills, excellent customer relationship building skills, good interpersonal and leadership skills;
  • proven track record to analyze and resolve problems; ability to detail, plan, market, and execute programs

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