Assistant Vice President – Insurance
Genpact
Muntinlupa City, Philippines
4d ago

Responsibilities

  • With previous experience in the Customer Service space with and with confirmed tenure in mid / senior management role in the Shared Services industry and should be a subject matter authority on various aspects of Insurance, be it life, property, casualty, health, etc.
  • Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance with the agreed SLA by the clients
  • Understanding of Performance measurements and ability to run day to day performance such as Productivity, C-Sat, Efficiency, Shrinkage among others.
  • identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome
  • Holding and representing the Program independently in Customer Reviews and visit
  • Balancing critical issues and customer concerns
  • Establishing / maintaining a customer-centric culture
  • Acquiring references, case studies, and testimonials from customers
  • Have the ability and experience of cross-functional teamwork and partnership skills
  • Qualifications

    Minimum Qualifications

  • Bachelors degree preferred
  • Preferred Qualifications

  • Good oral, written communication skills, excellent customer relationship building skills, good interpersonal and leadership skills;
  • proven track record to analyze and resolve problems; ability to detail, plan, market, and execute programs

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form