Client Services Associate (Ciq)
S&P Global Philippines, Inc.
National Capital Region, Philippines
4d ago
source : FIndojobs

Job Description : The Role : Associate (CIQ) The Location : Makati, Manila The Team : The S&P Global Market Intelligence’s Client Services Associate role offers an opportunity to be part of a rapidly growing company with an exceptional corporate culture.

Our data, analytics, and research help our customers make informed, smarter business decisions and investments. You will join a team of energetic professionals who are dedicated to provide the best product support experience to our clients.

You will work with them personally to optimize their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance then this could be the role for you.

The Impact : The team is crucial in ensuring that clients maximize our products’ value. We are responsible for relaying client feedback to our internal teams who maintain product quality and provide insights into the client and market demand.

What’s in it for you : Be a part of a truly global team, working with associates in Hong Kong, China, Japan, Singapore and South Korea as well as in further afield in the United Kingdom, United States, Argentina and Pakistan.

To work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world.

To be challenged on a daily basis with a steep learning curve. To develop and use your communication, presentation and commercial skills.

Your mentors and managers will guide your career development to suit your interests and strengths, which could include becoming a subject matter expert, participation in stretch projects, or team lead responsibilities.

Optional sponsorship for relevant qualifications, e.g. CFA, FRM, MBA, IMC. To work with a company with an exceptional corporate culture and has policies in place to help you excel in your career but also maintain a work-

life balance. Responsibilities As the front line of the organization, your regular day requires you to provide support to our clients while showcasing your vast knowledge of our tools, data and the industries we cover.

You will be helping clients to navigate and extract data from the S&P Global Market Intelligence product range. You will provide assistance with building models using our Excel Plug-

in and be the voice of the customer Additionally, you will help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates of our clients and drive revenue increases.

You will work with content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards and our product stays relevant to the market Minimum Qualifications : What We Are Looking For : Basic Qualifications : Those with at least 1-

4 years of experience in a client service or financial role can apply Open to graduates of any four-year degree course. Fresh grads can be considered depending on interview performance Excellent communication skills, both written and verbal (English).

Flexible to work on varying shifts. (Shifts may include weekend and holidays) Detail-oriented and possesses strong critical thinking skills.

Ability to effectively multi-task, prioritize and work in a team. Positive and proactive with a can do attitude. Preferred Qualifications : Finance background Adaptable to rapid change Provides and accepts constructive feedback Willing to lead projects and stretch assignments

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