Chief of Staff
Boldr
Pasig, PH
5d ago

Job Description

As an Administrative Analyst, you will collaborate with the internal Implementations Team and different support teams in tracking, designing, and implementing solutions to optimize the quality of each client’s and department’s existing processes and systems.

You will be responsible for seeing through internal conversations and coordination of different workstreams that affect the implementation process and internal company policies.

Additionally, you will take on supporting the documentation on a process or product-specific work instructions and / or policies.

Why We Want You

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic, and Authentic.

What You'll Do

  • Attend and keep records of all key discussion points for internal and external meetings
  • Provide support on process documentation for different accounts going through the implementation process
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Provide support on administrative tasks such as facilitating internal meetings and keeping a record of all key discussion points
  • Build and optimize processes and tools within the defined scope of service for the collaboration on implementation and support teams
  • Continuously identify and execute tactics for the holistic and consistent improvement of all new and existing clients
  • Proactively identify opportunities for process improvement and optimization across all functions
  • Interpret current data sources / systems and make recommendations
  • Be responsible for data management of documentation and existing processes
  • Participate as required in the client-facing aspects of new account implementations
  • Minimum Qualifications

    You Have

  • At least a Bachelor’s Degree in any field you’re passionate about
  • A background or knowledge of meeting facilitation
  • Familiarity on any Helpdesk, CRM, and / or business intelligence software
  • High proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
  • An ability to understand and communicate complex ideas to clients and colleagues
  • Strong written and verbal communication skills
  • A strong interest in learning customer experience as a domain expertise
  • Ability to accept feedback gracefully and with an open mind
  • Perks and Benefits

  • Work from Home
  • Medical / Health Insurance
  • Paid Sick Leave
  • Paid Vacation Leave
  • Paid Bereavement / Family Leave
  • Paid Holidays
  • Flexitime
  • Maternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision Plans
  • Required Skills

  • Creative Thinking
  • Organizing and Planning
  • Clerical Skills
  • Attention to Detail
  • Time Management
  • Critical Thinking
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