About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).
Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.
We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.
Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States.
We offer a full range of products and services to meet clients' unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.
About the Role
Internally known as CSR Controls Manager. Have management, leadership and strategic responsibilities for a small to medium unit of nonexempt and exempt staff.
Works independently with considerable latitude, managing various production initiatives and projects requiring coordination of resources, budgets and deadlines.
Participates in review, recommendation and implementation of units' operational systems and processes. Direct leadership experience, managing people with a demonstrated ability to coach and develop team members with varying levels of experience.
Will work closely with US team to develop and implement department risk strategic initiatives
Leadership, oversight and management on process- and EGS-related matters such as implement and monitor policies and procedures
Responsible for training and coaching staff, writing and conducting performance evaluations, making employment decisions and setting performance standards.
Escalations handling and problem resolution
Other ad hoc tasks assigned by manager
Market Skills and Certifications
Graduate of any 4 year course preferably; Management, Finance, Business Administration or Economics
3+ years of BPO experience
2+ years of supervisory or team lead experience
FINRA Series 7 License and 9 / 10 or 24 are required
Flexible to work night shift or shifting schedule
Amenable to work in McKinley Hill, Taguig City
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.