IT Telco Data Analyst
Home Credit Philippines
Quezon City, Philippines
3d ago

As part of our growth, your tasks will be :

  • Analyzing upon Telco / Genesys systems
  • Proactively coming up with improvements
  • Responsible for providing disaster recovery plan and it’s regular testing
  • Translating of business requirements into technical documents that can serve as guides for the software developers
  • Supporting of current CTI / Telephony environment
  • Providing consultation to business departments about current features of the VOIP systems (Genesys)
  • Cooperating with business process team to prepare business requirements
  • Analyzing business requirements from Call-center point of view
  • Managing development / setup of new features
  • You know you are the perfect fit if you have / are :

  • Good oral & written English communication skills
  • Knowledge of SQL on intermediate level
  • Operational experience with Genesys call center system or different dialer system is an advantage
  • Knowledge of Genesys Reporting application is an advantage
  • Knowledge of CTI / Telephony infrastructure is an advantage
  • Knowledge of analytical methods for software development
  • Knowledge of any programming language is an advantage
  • Apply
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