Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg.
Chat, self-service Portal).
The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Company's agreements with customers, in the languages described in this document.
In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.
Key Tasks and Responsibilities
Chat, self-service Portal)
Skills / Attributes Require
The tasks and responsibilities described here shall be provided in Englis h
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including :