IT Service Desk Agent 1. 5
transcosmos
Metro Manila, Taguig
18h ago

Summary of Role

To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg.

Chat, self-service Portal).

The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Company's agreements with customers, in the languages described in this document.

In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities

  • To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg.
  • Chat, self-service Portal)

  • Provide high level professional IT services in an efficient manner
  • Maintain a quality business relationship with all customers
  • Make effective use of procedural, informational, and technical documentation
  • Share knowledge with other team members as appropriate.
  • Requirements

    Skills / Attributes Require

  • 2 years IT Service Desk experience
  • Good technical troubleshooting skills
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint at least to version of Office 2010
  • University level education
  • Fluent English
  • Excellent customer service skills
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all level
  • Strong knowledge of Microsoft based operating systems and peripherals
  • Languages

    The tasks and responsibilities described here shall be provided in Englis h

    Benefits

    As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

    We also reward of our staff with great benefits including :

  • Competitive compensation packages
  • HMO / Medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential
  • And much, much more!
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