Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports.
Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA / COFEPRIS / ANVISA / ICH and other regulations.
Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
Liaisons with the business development team, presents at PRM / ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.
Education and Experience :
Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
Significant experience (comparable to at least 8 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 2 years);
Or equivalent combination of education, training and experience that provides the knowledge, skills and abilities to perform the job
Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.
In some cases a second language may be required.
Some programs may require a Pharm.D.
In most cases a license will be required.
Note : Some countries (e.g., Brazil) may allow for the following requirements :
Other Lifescience / Healthcare degrees (e.g., Biomedicine).
Knowledge, Skills and Abilities :
Strong leadership skills
Strong attention to detail and organizational skills
Effective verbal and written communication skills
Excellent problem solving and analytical skills
Excellent time management skills and multi-tasking skills
Excellent interpersonal skills
Strong decision making skills
Ability to coach and train staff
Excellent language skills must be demonstrated if the position requires languages other than English
Ability to work in a team environment and / or independently as needed