Hinduja Global Solutions Ltd
3d ago

Job Description : Profile


  • High School Grads with 1 year BPO experienceCollege Undergrads / Grads with 1 year BPO experience
  • Exposure and knowledge of CSAT / NPS metric is preferred.
  • Experience in supporting AUS and other APAC nations / customers is an advantage.
  • Strong English communication skills, both oral and written.
  • Has exceptional customer service skills.
  • Good interpersonal, analytical, and problem-solving skills.
  • Computer literate specifically in MS Office.
  • Recruitment Process

  • Initial & In Depth Interviews - conducted by the recruiter
  • Amcat Module 2
  • Final Interview conducted by Operations and Country Head Manager
  • Job Summary

    Responsible for delivering outstanding customer service

    Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

    Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

    Job Type / Category

    Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

    Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

    Retains existing customer / services through the use of proactive customer service / consulting techniques and enabling customers to perceive value in the service

    Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

    Manipulate systems and escalate issues to the appropriate personnel for final resolution

    Adheres to HGS policies and procedures and maintain a positive attitude in support of HGS Commitment to Excellence.

    Performs other duties as assigned.

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