Mentors the SAP Functional Analyst in doing his / her job.
Primarily responsible for the configuration, maintenance and functional support in SAP R / 3.
Prepares / approves documents for configuration, whether functional, program changes, or authorization request.
Understands the details of the business requirements of every software special project.
SAP IT Key User for identifying and facilitating the information collection from various sources and ensuring the timely delivery of the requested information from all organizational functions.
Provides active support in collection and compilation of critical business data.
Leads in testing of the new system configuration and test case definition.
Provides training to end users on their specific scope of application.
Logs all customersâ service requests in the Helpdesk Tool to ensure proper monitoring and charging.
Utilizes departmental resources and ensure that established answer times are maintained in order to meet service levels.
Ensures open, effective, and customer-oriented communication is maintained to business units and departments being serviced.
Prepares and delivers various performance metric reports as required.
Performs other related duties that may be assigned temporarily from time to time.