Service Desk Representative (Autodesk) 7444
Microsourcing Philippines Inc
3d ago
source : Monster

Job Description : Responsibilities :

Responsibilities :

  • Desktop Level support through remote access.
  • Continuous checking of service desk tickets and responding to tickets within set SLA.
  • Communication with clients through email or ticketing system.
  • Following up the tickets until they are closed or escalated.
  • Liaise with the rest of the team to escalate or fix the issues.
  • Requirements : Must-haves


  • Excellent Level 1 support skills.
  • High level of experience in desktop operating systems
  • Troubleshooting skills
  • Understanding of desktops in a networked / domain environment and experience in diagnosing workstations within a network / domain environment
  • Basic exposure to Level 2 support and understanding how servers and desktops interact
  • Basic knowledge of Windows networking infrastructure and Active Directory
  • English communication skills (Reading and Writing) is essential
  • Client focused and understanding a client-centric working culture
  • Ability to work as part of a team
  • Highly focused and ability to work under SLA pressure
  • Experience working with large organizations with high volume tickets
  • Willing to work on a day shift schedule at Eastwood, Libis, Quezon City
  • Nice-to-haves

  • Experience in MSP service desk environment
  • Experience working with multiple clients
  • Experience working on ticketing systems. Preferably Autotask but not essential
  • Previous experience in design industry and CAD environment is not essential but is desirable
  • Apply
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