OST Team Leader
Acquire BPO
Pasig City
5d ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

As a Team Leader, you will provide day to day support and supervision to your assigned team. You will oversee and manage the distribution of work and will report the team’s performance, progress of services and possible issues or risks.

Your role includes, but not limited to the following :

Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.

Solving customer complaints and answering customers' questions.

Writing reports for senior managers.

Assisting with the selling of our store's products and services and assisting to maximize sales.

Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.

Providing sales staff with constructive feedback and assisting staff to solve customers' problems.

Maintaining inventory, filling out paperwork, and possibly tasking sales workers with the buying of more supplies.

Maintaining positive customer relations.

Motivating the sales staff and creating an atmosphere of healthy competition among the staff.

A BIT ABOUT YOU

Minimum of 2 years’ experience within a contact centre environment as a Team Manager

Experience within customer services

Excellent leadership and communication skills

Strong coaching and people-development skills through call listening, quality feedback, etc.

Ability to deal with demanding customers and escalations

Energetic and motivating individual

Creative thinking

WHAT SUCCESS LOOKS LIKE

Metrics as dictated by the clients

Quality and compliance metrics

Client Satisfaction Metric

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

Collaboration : Brilliant jerks can be brilliant elsewhere.

Impact : Do, get it done, create impact.

Passion : Be positive, bring passion and energy.

Transparency : A transparent team can help each with other.

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