IT Operations Implementation Coordinator
TTEC
Cebu City, Central Visayas, PH
22h ago

IT Operations Implementation Coordinator

IT Operations Implementation Coordinator

Responsibilities

  • Coordinates and oversees all requests submitted to the IT depots for computer setup, packing and shipping in the PHL region.
  • Works closely with the IT Depot Coordinator to ensure processes are being followed, assigned work is prioritized and completed.
  • Has ownership of the implementation tracking tool and keeps the tracker current and up to date.
  • Ensures all implementation requests are completed on-time and in full.
  • Works closely with various new hire and on-boarding organizations to ensure implementation requests being received are accurate and complete.
  • Communicates status and follows up on escalations.
  • Attends project and implementation management meetings and provides updates on assigned tasks.
  • Completes weekly and monthly reports related to progress against key performance indicators.
  • Documents and leads process improvements related to the IT Depot.
  • Leads daily IT depot implementation status meetings.
  • Desired Skills and Experience

  • Associates or Bachelor’s Degree or equivalent work experience.
  • Minimum with 2-4 years of related experience.
  • Experience with desktop computer hardware and software, setup, configuration, and MS SCCM imaging.
  • Project management experience.
  • MS Office; MS Excel knowledge and experience is a must.
  • Must have excellent problem solving and management skills.
  • Strong organizational skills and must be able to effectively communicate to all levels within the company.
  • Must be able to find timely solutions to complex issues.
  • Must be able to keep up with high demands in a fast-paced environment.
  • Performs other related duties within a timely manner as assigned.
  • What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
  • TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

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