Account ManagerAPAC
Manila, PH
5d ago

The Account Manager is accountable for CyberInt day-to-day client activities including commercials, operations and project related activities. Build, improve and maintain relationships with clients, identify key stakeholders and continuously articulate the value of CyberInt. Coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Meet financial & operational goals. 

Essential Functions

  • Overall management of the security activities and operations of CyberInt customer/s
  • Plan and Coordinate different activities with customer and CyberInt team/s in customer’s site and/or remote office.
  • Responsible for the overall quality of the service CyberInt provide to the customer.
  • Build, improve and maintain effective relationships with CyberInt customers and their employees
  • Expand the CyberInt engagements and activities provided to existing customer/s.
  • Meet financial goals.

  • Ensure regular communication of operations/ project related issues with the customer.
  • Take a proactive role in communicating with the customer and meeting his needs; meet with relevant stakeholders regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
  • Maintain weekly status updates to the customer and monthly governance meetings.
  • Plan CyberInt activities with the customer. Maintain a project plan and status when applicable.
  • Monitor risks internally and with the customer. Suggest mitigations and help to implement them.
  • Sole owner of the CyberInt scope and commitment to the customer. Deep understanding of the agreements/SOWs will be required.
  • Ensure proper communication among all team members to understand the objectives of the customer / CyberInt and all activities CyberInt perform for the customer.
  • Proactively look for synergies between the various services CyberInt provide to the customer. 
  • Identify new opportunities to expand the existing engagements with the customer and lead the relevant customer facing (as well as internal activities) to pursue these opportunities.
  • Present the customer’s needs and expectation internally in CyberInt and work with relevant teams to achieve it (including product/marketing/finance/Operation teams)
  • Responsible for commercial issues and objectives: revenue/profitability targets, cash flow planning, POs, Invoicing and commercial disputes.
  • Contribute to the quality improvement plans of the account management team 
  • Contribute to the CyberInt roadmap by providing feedback based on the his/her experience with the products and the challenges raised by the customers.

  • BSc in Computer Science or equivalent academic degree in Information Systems/ Information Security 
  • 7+ Years’ experience in IT Account/Project management.
  • Track record in managing enterprise accounts
  • Exposure to C level/decision makers
  • Ability to develop and grow customer relationships.
  • Experience with security operations in medium to large organizations.
  • Excellent communication and presentation skills and experience working in enterprise.
  • Ability to multi-task and be pro-active
  • An outstanding team player
  • Dynamic and fast thinker and adjusting to changing situations
  • Ability to travel
  • Other Key competencies: Staff Management, Financial Management, Problem Solving, Conflict Management, Motivating and Directing Others, Drive for Results.
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