Technical Service Engineer Expert - VDI Support
Fujitsu
Taguig, NCR, 4th district, Philippines
6h ago

Job Description

Experience / Technical Competencies Required :

  • 5-7 years working in the IT industry in a server virtualisation administration role, preferably with IT outsourcing experience.
  • A solid understanding and adherence to the ITIL framework
  • Will have been responsible for a major installation, proposal or project, and will have successfully completed major tasks with a significant degree of "assigned" responsibility.
  • e.g. "Account management" of one or more strategic accounts, systems assurance of proposals and documentation of "non-standard" or "non-conforming" elements, project manage the delivery of a specialist service of some complexity to an agreed conclusion, project manage the commissioning or repair of a "mission" or "time" critical element of a system to acceptance, etc)

  • The ability to manage as primary engineer at least two customer accounts while supporting other systems engineers on other customers and technical problems
  • Able to deliver "support" services to customers or Fujitsu groups (e.g. education planning, second and third-level product / service support, network planning and management)
  • Has written reports, complex elements of response to proposal, system specifications, user documentation, or information dissemination material conforming to Fujitsu standards
  • Mastery of Virtualisation technologies, primarily VMware, Hyper-V or XenServer, Azure Cloud, Windows Active Directory.
  • Good knowledge of of DNS, DHCP and Certificate Management in support of VDI environments.
  • Good knowledge of Windows clustering and load balancing (WLBS) in support of VDI environments.
  • Excellent knowledge of networking and storage concepts which support virtualisation environments
  • Management & Monitoring tools e.g. CA TNG
  • Qualifications

  • Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (eg certification)
  • Must be certified in either VMware, HyperV, XenServer depending on the technology required for the role
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