Location : PH - Philippines - A5R0
Goodyear Talent Acquisition Representative : Joseph Rance Robines
Sponsorship Available : No
Relocation Assistance Available : No
Primary Purpose of the Position
The IT Tools Administration & Integration Senior Analyst is a technical position requiring entry-intermediate level planning & administration of IT services, applications, systems, components & integrations.
This role requires development of object-oriented code for data extract / transform / load (APIs, SQL), integration, automation, & web UIs.
Incumbents must be able to think logically / conceptually about business, technical & data requirements, and effectively communicate, non-technically, with IT staff and customers.
This role may be a primary technical liaison between the administration team and technical & business customers. This role may direct the technical work of other junior associates and / or partners to deliver results.
The purpose of this role is to provide managed and integrated IT services stable, secure, standard, simple, supportable, self-operating (automated), sourced, compliant , which are governed and prioritized by Key Stakeholders, including the administrator team.
Service areas may include, but are not limited to, applications / tools enabling management of IT Services, Assets, & Infrastructure (Network & Systems), IT Monitoring, Job Scheduling, Integration Code, Automation, & IT Security.
Team members work closely with IT Infrastructure & Security teams, internal customers, and external partners, to identify requirements, set priorities, and deliver business outcomes via current tools.
This open position will primarily support Goodyear's MECM (Microsoft Endpoint Configuration Manager) environment (previously known as SCCM) in support of our Windows server and workstation administration teams, Software Asset Management via several Flexera applications, and the integration code between these tools and others
Job Responsibilities
Support or Perform Technical Delivery Management (TDM) : Support Technical Owner(s) of one or more services / technologies, & related integrations, and / or Function as Technical Owner and / or Subject Matter Expert of one or more low complexity / criticality services / technologies, & related integrations : ITIL Service Design & Continual Improvement Processes : Design Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Supplier, Continual Improvement, Reporting Align to and / or create / maintain 12-month roadmap;
publish, enforce & configure to standards, including versioning;
Lead technical service operations & issues with customers, internal support teams, & external partners
Communicate : Prepare for, or lead, Stakeholder discussion to report KPIs / metrics / status, identify opportunities, & prioritize work Interact with stakeholders, customers & technical support teams Gather & evaluate customer & technical requirements;
provide advice & guidance for assigned services Lead small projects in the area of specialization & small project teams across functional groups to deliver services Direct daily efforts of external operations partners Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate Provide user training, & function as primary escalation contact for service area
Enhance Services : ITIL Service Transition Processes : Knowledge, Change, Asset & Configuration, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evalua
Identify / implement enhancements per operational & Stakeholder priorities (Improve capabilities, integrate, automate, expand user community, expand the technical scope, replace / decommission legacy services, rearchitect applications
Integrate & Automate : Design integrated & automated processes & technical solutions
Data model; object & function-oriented design; multi-platform, structured, self-documenting code; verbose variables; embedded debugging, logging & data validation;
SDLC (Dev / Test / Prod), open web standards
Operate Services : ITIL Service Operation Processes : Event, Incident, Problem, Access, Request Fulfillment, Operations, and Documentation - A blend of routine and moderately ambiguous activities, with opportunities to span functional areas
Daily activities required to maintain awareness and ensure the functionality of assigned services
Upgrade & Patch Applications to maintain supported levels and address issues
Provide Emergency On-Call Support
Job Requirements
Bachelor's Degree (prefer Computer Science, CIS, MIS, Engineering, or related); In lieu of degree, 8 years of relevant IT experience.
3+ years experience in Information Technology
Experience mirroring portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities
Experience leveraging data to identify, recommend and implement system improvements using new or existing technologies
Experience Scripting and a minimum of one of the following : APIs (REST, SOAP, SQL, CLI, PowerShell) or Web Standards PHP, Python, Perl, .
NET, OO code, XML, JSON, JavaScript, JS Frameworks
Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways
Excellent communications : Translate between business & technical language, to functional requirements, and to documentation
Experience managing low complexity applications / services in a team atmosphere; and driving to solutions
Desired :
Certifications : Administering Microsoft System Center Configuration Manager and Cloud Services Integration (MS 70-703), Flexera Certified FlexNet Manager Administrator;
ITIL Foundations, Processes / Standards
Technical (Code) : Powershell and Object-Oriented Programming in PHP on Windows systems; Understanding of SQL (MySQL / MariaDB / PLSQL / TSQL);
Experience querying REST APIs; Command Line Scripting (Perl / Shell / Batch / Powershell)
Technical (Application) : Previous administration experience with Microsoft MECM (SCCM) and / or Flexera FNMS
Communications : Experience interacting with team leads from customer teams
Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world.
Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.
For more information about Goodyear and its products, go to www.goodyear.com / corporate.
