SAP Business Intelligence / Business Warehouse Analyst
Abbott
Taguig City, Philippines
1d ago

This is a Level 2 support position that directly interacts with end users and company management. There are two main areas of responsibility.

SAP Business Warehouse (BW)

  • Responsible for the day to day development and administration of the ARDx SAP BW Systems.
  • Providing end user support on existing BW BEx reports, including end user training on reporting tool functionality and features, as well as data tracing ( Where does report A source this data? ).
  • Per coordination and approval from the Global BI team, they will be responsible for development and modification of existing BW landscape objects.
  • Development and modification of existing SAP BEx Queries and Workbooks.
  • Monitor the daily process chains and resolve any loading issues
  • Run any manual flat file data loads into the system as needed
  • Coordinate any landscape changes with the Application Support SAP BI Reporting Analyst to ensure appropriate testing scenarios are established to mitigate any disruptions to reporting
  • Coordinate with the Basis team as needed for technical issues
  • Collaborate with the Application Support SAP BI Reporting Analyst to help increase knowledge on monitoring the Business Objects system.
  • Monitor the error logs and short dumps
  • Assist with any user GUI connectivity issues
  • Ability to research OSS for appropriate notes to correct system issues, as well as the ability to implement the OSS Notes.
  • Maintain SAP BW process related documentation in accordance with our Change Management policies and processes.
  • Establish a strong and effective working relationship between the Reporting, Functional, and Security based SAP teams as well as the Transition Management and Project teams.
  • Coordinate with the Security analysts for any security based issues
  • Create and update documentation related to BW Objects (in English)
  • General BI Support and Admin

  • Assist the Global BI team by routing support tickets to the correct resources, ensure SLA for resolution are met
  • Assist the Data Engineering team by monitoring the Data Factory orchestrations, escalating to application support as needed.
  • Assist the reporting / analytics teams in the assignment of Power BI Worksets
  • Contribute to our continuous improvement initiatives relating to the processes we use to resolve Incidents / Change requests.
  • Assist in the assessment, determination and documentation of customer requirements for reporting / BW services provided by Global BI.
  • Abide by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.
  • Undertake any other duties reasonably requested to meet business needs.
  • Assisting in defining technical requirements for on-going system maintenance and future functionality
  • Agrees requirements with Abbott SAP Functional team and the business to ensure the information supplied is understood and timelines have been confirmed.
  • Giving recommendation on the best development approach without compromising the current functionality and anticipates on future needs.
  • Creation and maintenance of technical documentation.
  • PROBLEM SOLVING, DECISION MAKING & ACCOUNTABILITY

  • Self-motivated, team oriented approach, able to operate effectively in a busy environment.
  • This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.
  • Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.
  • Works independently / part of a team to produce solutions in support of customer service level agreements.
  • Works proactively and uses own initiative to ensure business needs are met effectively.
  • Ensures all solutions adhere to applicable change control requirements.
  • Addresses immediate service needs of all end users regardless of Business Unit affiliation.
  • KEY SKILLS

  • Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business.
  • Self-driven and curiosity toward Business Intelligence / Analytic toolset trends
  • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner.
  • Self-motivated and team oriented approach, able to work well with direction and independently.
  • Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems.
  • Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams.
  • Providing functional and technical support to SAP team members on matters related to the Business Warehouse
  • Ability to recognize the critical elements of problems, gather, evaluate information present recommendations and develop quality solutions.
  • Able to communicate and collaborate with business users and the SAP team
  • Ability to communicate technical details and concepts in a non-technical manner.
  • EDUCATION / EXPERIENCE

    Essential

  • A minimum of 6 years of SAP BW development
  • A minimum of 2 years of SAP BW admin functions
  • Extensive experience in BW data modeling (Extractors, InfoPackage, DTP, Transformations, Data Providers)
  • Experience monitoring system loads (Process chains, system logs, short dumps, RFC Queues between systems, etc.)
  • Understanding of ABAP development both on the BW ETL (Start / End / Expert Routines) as well as function modules to populate extractors (BW and ECC)
  • Use of Open Hubs to provide data for Third-party systems
  • Working knowledge of SAP Business Content Extractors (SD, MM, FI, COPA)
  • Working knowledge with the BEx Analyzer
  • Experience with PowerBI
  • Organizational skills to make sure the team are achieving high levels of service.
  • Strong analytical skills.
  • Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.
  • Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.
  • An understanding of the following technologies (or ability to come to speed with quickly) : Windows Operating Systems (Server 2012, etc.
  • Microsoft Office software (Outlook, Word, Excel, PowerPoint, Visio)SharePointMS Teams

  • Experience of working in a team oriented service desk environment, with the ability to positively contribute to cross functional teams.
  • Design the best technical approaches for the given functional designs.
  • Translate functional specifications into technical specifications.
  • Assist with SAP upgrades and support pack application and resolution.
  • Proficient in estimating work and delivering to plan.
  • Ability to troubleshoot production problems in a timely manner.
  • Strong debugging skills.
  • Desirable

  • A broad understanding of SAP functionality (especially around FI and SD).
  • BW Performance tuning (both at a data provider and overall system level)
  • Azure Data Lake experience.
  • Azure Data Factory experience.
  • Power BI experience (Data Modeling, Report creation)
  • Business Objects Administration experience (CMC functions).
  • Business Objects Web Intelligence (WebI) report development.
  • Understand the activation and configuration of SAP ECC Business Content extractors
  • Experience of improving efficiency and processes within a support environment.
  • Project Management experience.
  • A working knowledge of Service Now (ITSM).
  • Experience working in an ITIL environment.
  • Multi-lingual.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form