Reporting Analyst
TTEC
Muntinlupa City, Metro Manila, National Capital, PH
6d ago

Reporting Analyst

At TTEC, we’re all about the Human Experience. Elevated. As a Reporting Analyst, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes?

As a Reporting Analyst, you’ll provide value added service by generating and analyzing operations and financial reporting.

You'll also be responsible for business evaluation, process development, business analysis, business modeling and report development.

You’ll report to the Manager, Reporting & Analytics.You’ll impact the business through your reporting and analysis.

During a Typical Day, You’ll

  • Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
  • Maintain and deliver daily, weekly and monthly enterprise performance reports / dashboards
  • Reporting for attrition, absenteeism and other performance and compliance metrics report
  • Maintain database records and perform routine audits of data validating proper site, client, and project relationships
  • Build and develop reports both proactively and in response to business need to improve operational efficiencies
  • Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
  • Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators
  • What You Bring to the Role

  • Advanced skill in Excel and other Microsoft Office applications
  • Must be able to work in a flexible shift
  • Experience in reporting
  • Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
  • Deliver high-quality results, on time and on target
  • Work with other departments and team members to resolve issues
  • What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
  • About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

    We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.

    But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.

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