Intercompany Services is accountable for setting up and implementing the frameworks, processes and tooling in the field of Sourcing (including Identification, Demarcation, and Migration), Contracting & Service Management for intercompany delivered activities and the introduction of the Gateway Model.
All with a bank-wide scope.
Working in Service Level Management means that you’ll need to intensive use your service management skills to bring clarity, transparency and control over our services.
You’ll work hand in hand with both teams providing services from Manila as well as with our business partners globally to ensure teams in Manila will drive improvements to their services for our clients.
If you are good at :
Building relationships with service owners and service providers globally and ensure a continuous feedback loop on service quality is properly functioning by ensuring communication is open, transparent, and data driven
Assisting in the development of management and operational dashboards that provide insight into service quality and cost
Advising service owners on their obligations, role, and responsibilities at the start of sourcing projects
Coaching, supporting, motivating, and developing the skills of your team members
Creating together with the Agile Coaches a high-performing team and remove impediments to their ability to succeed
If you are :
A professionnal and mature individual displaying the following behaviours :
Ability to take responsibility and get results based on facts and data; managerial courage to question and make decisions
Ability to work successfully in multiple countries and make sure different cultures work together as one team; taking into account different habits, beliefs, languages, time-zones, etc.
Strong organizational sensitivity : ability to understand and take into account the underlying issues, opportunities and dynamics of an international organization with multiple functional lines and hierarchical lines and deal with multiple (sometimes conflicting) interests
Ability to display style flexibility to adapt plans, approach and behavior to different needs, cultures and situations
If you can :
Define methodology to define KPI's for complex services and accompany the sending partner in the definition of the KPI's to put in place
Act as the linking pin between IBSS Manila, service owners, and the business globally
Assess the quality of the service calls for upstream services and provide guidelines toward the team to increase the quality of the forum
Make proposal to improve the framework
Exhibit systematic identification, analysis, planning and implementation of actions designed to engage with stakeholders.
Exhibit expertise in service quality management
Design, Plan and assign actions for implementation toward stakeholder in order to get the required buy-in
If you’d like to work with :
Internal Teams in IBSS Manila
Business Partners Globally
If you want to :
work in downtown BGC, the country’s economic center
enjoy competitive compensation and allowances
be part of one of the most innovative and exciting digital bank in the world
be part of a diverse, creative, and energized team