Process Engineering & Automation Manager
5h ago

Responsibilities :

Generate ideas from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering Owns the operationalization of new features / functions to ensure new client facing solutions scale & deliver first time right every time Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business Manages major programs and projects across customer operations in a way that adds rigor and transparency Recognizes and rewards best in class examples of driving the continuous improvement culture from our peers within Customer Operations COE’s Leverages six sigma / lean capability Acts as a champion across Customer Operations to drive continuous improvement Works in collaboration with Project Management and Governance Ensures a close partnership with Performance Excellence capabilities around data exchange and KPI measurements Engages cross functionally with Technology on information exchange, requirement planning

As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.


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