Sales Supervisor (SUC13685)
Teleperformance
Paranaque, Metro Manila
1d ago

Job Summary High-level supervisor / agent development including counseling

High-level decision making, problem solving and project management

Verifying / Ensuring supervisor SALES goals are being met

Duties / Responsibilities

Ensuring project is functioning efficiently

Conduct weekly, daily team meetings with supervisors to improve overall performance

Troubleshooting and escalating issues to Call Center Manager as well as keeping Call Center Manager informed

Notify Call Center Manager of all issues that need to be brought to the Account Executives / clients attention

Assist in administering incentive plans / rewards system

Complete tasks delegated by the Call Center Manager

Evaluate current sales environment, accountability systems, and agent sales skills

Develop and implement sales strategies including scripting, ongoing training and advanced sales skills Increase sales metrics

Aid management in coaching sales skills to agents

Possess strong motivational skills; able to drive performance in all types of people and personalities

Monitor and track current sales trends

Ability to work with Operations staff and Client Services in a professional and productive manner

Assigned to specific program once hired

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Performs other related duties and assignments as required and as assigned by supervisor or manager

Ensure all Teleperformance policies and procedures are adhered to, including but not limited to : Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper

Teleperformance Management immediately Qualifications : Candidate must possess at least a Bachelor's / College Degree in any field.

Has experience in Sales environment

Strong coaching background in sales

Minimum of three (3) year experience call center experience.

Excellent leadership and decision-making skills

Excellent communication skills

Highly motivated, results-driven.

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