Associate Network Engineer
Quezon City, Metro Manila, National Capital, PH
5d ago

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

TeleTech is an Equal Opportunity Employer.

Associate Network Engineer

Araneta site

Position Summary : Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and / or wide area network (WAN) and core security infrastructure within a multi data center 24 / 7 operation.

Provides technical support to various departments and users with regards to the LAN / WAN and supporting security environment.

Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.

Serves as a team leader and mentor to junior level administrators.

Key responsibilities :

  • Responsible for the implementation, testing and training of new communication projects and initiatives.
  • Coordinates with Management and Technology Managers / Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
  • Configure, install, maintain and manage firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
  • Perform firewall and proxy administration
  • Troubleshooting networks (TCP / IP and packet analysis)
  • Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
  • Acts as a liaison with vendors and third-party providers.
  • Capable of managing complex technical issues and communicating status to Customers.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • Ability to work days, evenings, and weekends as required; 24x7 support.
  • Exceptional documentation and communication skills.
  • Other duties as assigned by management
  • On call rotation participation required
  • Preferred Skills

  • Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
  • Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS / IPS, VPN
  • Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
  • Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
  • Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
  • Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
  • Proxy experience
  • Site to Site VPN implementation and support experience
  • Experience with web-filtering / security appliances (Bluecoat and Cisco ASA both deployed)
  • Experience with security management solutions
  • Solid understanding of network topologies / design : routing, switching, and MPLS / VPLS
  • Knowledge in LANs / WAN technology, Internet technology, experience in routing and network protocols (especially TCP / IP)
  • Strong ability to produce technical documentation
  • Requirements

  • Minimum 3 years of experience
  • Cisco certifications : CCNP, CCSP or equivalent knowledge
  • BA / BS in a computer related field, related certification, or equivalent experience
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