TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
TeleTech is an Equal Opportunity Employer.
Associate Network Engineer
Position Summary : Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and / or wide area network (WAN) and core security infrastructure within a multi data center 24 / 7 operation.
Provides technical support to various departments and users with regards to the LAN / WAN and supporting security environment.
Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.
Serves as a team leader and mentor to junior level administrators.
Key responsibilities :
Responsible for the implementation, testing and training of new communication projects and initiatives.
Coordinates with Management and Technology Managers / Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
Configure, install, maintain and manage firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
Perform firewall and proxy administration
Troubleshooting networks (TCP / IP and packet analysis)
Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
Acts as a liaison with vendors and third-party providers.
Capable of managing complex technical issues and communicating status to Customers.
Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
Ability to work days, evenings, and weekends as required; 24x7 support.
Exceptional documentation and communication skills.
Other duties as assigned by management
On call rotation participation required
Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS / IPS, VPN
Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
Site to Site VPN implementation and support experience
Experience with web-filtering / security appliances (Bluecoat and Cisco ASA both deployed)
Experience with security management solutions
Solid understanding of network topologies / design : routing, switching, and MPLS / VPLS
Knowledge in LANs / WAN technology, Internet technology, experience in routing and network protocols (especially TCP / IP)
Strong ability to produce technical documentation
Minimum 3 years of experience
Cisco certifications : CCNP, CCSP or equivalent knowledge
BA / BS in a computer related field, related certification, or equivalent experience