JHRPS Participant Services Client Account Representative
Manulife Financial Corporation
Lapu Lapu City, PH
11d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Answer incoming calls through the John Hancock’s toll-free participant phone service (Monday Friday 8 : 00 AM to 8 : 00 PM EST).

Each service rep is expected to provide high-quality service to 401k participants by responding effectively to questions, issues and problems.

General Responsibilities :

  • Resolve or negotiate win-win solutions to participants issues directly or by consulting with appropriate resources
  • Document and track significant participant discussions or complaints.
  • Processing of investment changes (Inter Account Transfers - IAT) over the phone.
  • Follow-up customer calls when necessary
  • Assist participants with participant website related questions.
  • Act as mentors to new hires.
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