About the Role
The Human Resource (HR) Specialist is responsible for supporting a range of HR activities across multiple HR functions. This role is part of a Global Delivery team that provides support for U.
S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners. In this role, you will be responsible for using a variety of HR tools and systems to maintain employee records, process employee data record changes, execute against team member payments and re-imbursements from activities such as the employee referral program and recruitment sign-on bonus payments, and provide customer service support to various functions in relation to HR activities being processed to support benefits administration, talent acquisition administration, compensation administration, learning administration and HR generalist activities.
and understanding of HR policies and procedures requirements
The role works closely with internal HR stakeholders such as recruitment, customer care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists
Performs a variety of routine general human resources duties such as maintaining personnel records, compiling statistics and / or processing employment applications, insurance forms, and salary increases.
May search employee files and furnish information to authorized persons
Assists employees on matters regarding personnel forms, records, and procedures. May prepare input forms for automated data processing system.
Utilizes the company's internal human resources information systems (HRIS) to perform duties. Requires working knowledge of company personnel policies and procedures in an assigned area.
Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Market Skills and Certifications
3 years of human resources experience, clerical or customer service experience, or a combination of both.
Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
High capacity for managing multiple tasks at one time
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Solid problem solving skills
Knowledge of HR systems (PeopleSoft, Kenexa) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Amenable to work on a mid-afternoon shift