PHP - SBS - Implementation Implementation Specialist
ADP
Makati, Manila, PHL
1d ago

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service Excellence is a core value at ADP. In our Small Business Services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US.

Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else?

How would that kind of success impact your career?

Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease.

You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The SBS Implementation Specialist manages the on-boarding process of new (business-to-business) into ADP's payroll systems.

As the first point of contact to ADP's service organization, the Implementation Senior Analyst is responsible for the establishment of a positive relationship with the new client.

This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service and Teledata teams.

  • Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations.
  • These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys.

  • Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.
  • Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles.
  • The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better.

  • Performs other related duties as assigned.
  • REQUIREMENTS

  • Preferred graduate of business discipline.
  • 3-5 years high volume, problem resolution, technical client services experience.
  • PC navigation skills.
  • COMPETENCIES

  • Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
  • Solving day-to-day problems that are inline with ADP's mission, vision, and values.
  • Shares ideas and information across multiple audiences to drive the business need.
  • Acting in ways that help deliver results in a fast-pace and diverse environment.
  • Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
  • Holding self and other to the highest personal and professional standards.
  • About ADP

    We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE ® Magazine, and recognized by Forbes ® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

    ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength .

    Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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