Infrastructure Operations Engineer
Trend Micro
Pásig, Philippines
2d ago
  • As part of incident management, the role aims to provide :
  • 24 / 7 coverage for monitoring and response to incidents. Shifting schedules are set and typically reviewed every three months.
  • First line response for data center technical incidents. These will include but are not limited to handling endpoint, performance, hardware, network and application issues.
  • Coordination of critical incident handling together with subject matter experts.
  • Addressing non-critical incidents within defined SLO.
  • Knowledge base upkeep for continuous improvement
  • On the request handling front, the role entails :
  • Learning and executing playbooks as well as established operating procedures to complete service requests within SLO. These include but are not limited to systems, network, and shared services.
  • Security management through systems patching and co-managing endpoint protection software.
  • Eliminate toil through automation and process optimization.
  • Document and update playbooks
  • The leadership team will also assign projects and other duties as the need arises.
  • Desired Experience and Skills

  • Good oral and written communication skills in English.
  • Preferably with at least two years’ hands-on experience with operating, managing, and supporting enterprise IT environments with a focus on oVirtualization VMWareoNetwork datacenter, LAN, and WANoServer platforms : Linux (CentOS and / or RHEL) and Windows Server
  • Good exposure and awareness in foundational concepts for enterprise IToDNSoNetwork TCP / IP model, OSI layer, routing and switching, VPNoDHCPoActive Directory
  • Experience in solutions integration, tools development, and programming (preferably Python)
  • Familiarity with project management concepts and execution
  • Has the ability to adapt to a fast-paced / changing environment.
  • Passionate about learning new technologies and approaches on getting things done
  • A team player that can do cross-team collaboration and communication.
  • Possesses a strong sense of urgency and accountability
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