Client Support Engineer I - Vermilion Reporting Suite
Philippines, Manila, One Le Grand Tower (Manila - One Le Grand)
50m ago

Job Description

As a Client Support Engineer I in our Client Solutions team based in Manila, you will be working with our sophisticated financial software solutions for Client Reporting with focus on these areas :

Assisting our clients in Production

You will be expected to assist our clients in production with their business and technical requests, questions, and queries from the Reporting suite of products that Client Solutions covers.

Project-related work

You will participate in non-Business-As-Usual (BAU) activities change requests, software upgrade and other similar activities.

Integration of different systems within FactSet

Help integrate our different systems within a common platform using APIs, Web Services, and different automation, scheduling and monitoring tools.

This can involve the use of programming, scripting, database languages.

As part of your job you will be :

  • Responsible for automating a client environment, designing complex workflows, covering the full flow of financial data in our software data loads, data manipulations, report design, delivery, etc.
  • Become familiar with all the functionalities of the product, including the different modules and methodologies
  • Working with our global team of sales specialists and consultants, interacting with internal teams, as well as interacting with our clients supporting them in their daily operations
  • Analyzing and solving complex technical issues related to a client’s technical architecture, processing data, conducting specific investigations, including software testing
  • Become familiar with all the core functionality of the product as to be able to position the best suitable solution to a client desire
  • Desired Qualifications, Skills & Experience

  • Bachelor or above in Computer Science , Engineering, IT, Finance or Mathematics;
  • Good communication skills in client-facing situations
  • Good analytical thinking and problem-solving skills
  • Team Player, Enthusiastic and Motivated
  • Fluency in English, written and spoken
  • Aptitudes in the below areas will give you an advantage over others :

  • At least 2 years experience working in SQL Database
  • Stored Procedures writing and debugging
  • Performance tuning of SQL code
  • Familiar with some of the major DBMS like Oracle, SQL Server, PostgreSQL, etc.
  • Application server setup (e.g. Tomcat, JBoss / WildFly )
  • Web Services, APIs, XML, JSON
  • HTML syntax familiarity
  • Experience with programming or scripting languages , e.g. shell, Python, Java, JavaScript, C#, VBA, etc.
  • Knowledge of financial instruments or related software
  • Any experience in Financial Reporting
  • Technical skills with financial software applications
  • Working with Excel (data and chart manipulation through VBA and other functions)
  • Windows Servers, IIS
  • SAML configuration / setup
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