As a Client Support Engineer I in our Client Solutions team based in Manila, you will be working with our sophisticated financial software solutions for Client Reporting with focus on these areas :
Assisting our clients in Production
You will be expected to assist our clients in production with their business and technical requests, questions, and queries from the Reporting suite of products that Client Solutions covers.
You will participate in non-Business-As-Usual (BAU) activities change requests, software upgrade and other similar activities.
Integration of different systems within FactSet
Help integrate our different systems within a common platform using APIs, Web Services, and different automation, scheduling and monitoring tools.
This can involve the use of programming, scripting, database languages.
As part of your job you will be :
Responsible for automating a client environment, designing complex workflows, covering the full flow of financial data in our software data loads, data manipulations, report design, delivery, etc.
Become familiar with all the functionalities of the product, including the different modules and methodologies
Working with our global team of sales specialists and consultants, interacting with internal teams, as well as interacting with our clients supporting them in their daily operations
Analyzing and solving complex technical issues related to a client’s technical architecture, processing data, conducting specific investigations, including software testing
Become familiar with all the core functionality of the product as to be able to position the best suitable solution to a client desire
Desired Qualifications, Skills & Experience
Bachelor or above in Computer Science , Engineering, IT, Finance or Mathematics;
Good communication skills in client-facing situations
Good analytical thinking and problem-solving skills
Team Player, Enthusiastic and Motivated
Fluency in English, written and spoken
Aptitudes in the below areas will give you an advantage over others :
At least 2 years experience working in SQL Database
Stored Procedures writing and debugging
Performance tuning of SQL code
Familiar with some of the major DBMS like Oracle, SQL Server, PostgreSQL, etc.
Application server setup (e.g. Tomcat, JBoss / WildFly )
Web Services, APIs, XML, JSON
HTML syntax familiarity
Knowledge of financial instruments or related software
Any experience in Financial Reporting
Technical skills with financial software applications
Working with Excel (data and chart manipulation through VBA and other functions)
Windows Servers, IIS
SAML configuration / setup