JOB DESCRIPTION :
To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams.
DUTIES AND RESPONSIBILITIES :
Respond to inbound customer inquiries within 24 hours
Manage and research disputes and provide a resolution or escalate as needed
Review Invoices and Customer account. Work closely with cross- functional organization to resolve and support customer- billing issues / inquires.
Generate monthly customer billings and calculate invoice amounts as per contract terms
Maintain remittance and keep accurate records of information within customers file in box
Obtain and organize tax exemption certificates
Updating invoices which include updating address or include purchase orders
Resolving customers billing disputes, corrections and send revised invoices
Work collaboratively across the organization with teams internally
Assist billing team as needed on special projects
SKILLS AND QUALIFICATIONS :
Candidate must possess at least a Bachelor's / College Degree , Finance / Accountancy / Banking or equivalent.
3-4 years work experience (Billing)
Excellent communication and written skills
Experience in providing great customer service
Experience in Netsuite, Salesforce and Box
Intermediate Excel experience a plus
Ability to manage high volume of inquires
Knowledge of basic billing protocol
Attention to detail
Time management and organizational skills
Ability to work independently and meet deadlines 
