BILLING ANALYST
KMC Solutions
Taguig City, PH
1d ago

JOB DESCRIPTION :

To assist with day to day billing operations. The ideal candidate will be able to address and respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams.

DUTIES AND RESPONSIBILITIES :

  • Respond to inbound customer inquiries within 24 hours
  • Manage and research disputes and provide a resolution or escalate as needed
  • Review Invoices and Customer account. Work closely with cross- functional organization to resolve and support customer- billing issues / inquires.
  • Generate monthly customer billings and calculate invoice amounts as per contract terms
  • Maintain remittance and keep accurate records of information within customers file in box
  • Obtain and organize tax exemption certificates
  • Updating invoices which include updating address or include purchase orders
  • Resolving customers billing disputes, corrections and send revised invoices
  • Work collaboratively across the organization with teams internally
  • Assist billing team as needed on special projects
  • SKILLS AND QUALIFICATIONS :

  • Candidate must possess at least a Bachelor's / College Degree , Finance / Accountancy / Banking or equivalent.
  • 3-4 years work experience (Billing)
  • Excellent communication and written skills
  • Experience in providing great customer service
  • Experience in Netsuite, Salesforce and Box
  • Intermediate Excel experience a plus
  • Ability to manage high volume of inquires
  • Knowledge of basic billing protocol
  • Attention to detail
  • Time management and organizational skills
  • Ability to work independently and meet deadlines
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