Req # : 190045574
J.P. Morgan is a leading global financial services firm, established over 200 years ago :
We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets.
We have more than 243,000 employees globally.
A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.
P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-
profits, institutions, financial intermediaries and high-net worth individuals and families. Our corporate functions support the entire organization and include the following functions : Accounting, Audit, Finance, Human Resources, Operations, and Technology.
Roles & Responsibilities :
Handle incoming calls from both internal and external clients.
Provide high quality, professional service with emphasis on one call resolution.
Provide clear and concise responses to clients via e-mail.
Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
Ability to work in fast paced constantly evolving environment.
Accept and process payments by phone.
Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
Perform additional duties as assigned by Manager or Team Lead
Ability to use multiple applications, browsers, and instant messenger simultaneously