L1 IT Helpdesk Technician | 31K to 38K All in pay | START ASAP!
Acquire BPO
Metro Manila / NCR, PH
6d ago
source : Monster

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

Responsibilities :

· Support for Windows and MAC desktop and laptop computers

· General access and connectivity issues

· Desktop application issues

· Basic administration of user accounts and groups

· Take ownership of trouble tickets, working and tracking issues to resolution

· Record detailed information into Service Desk ticketing system

· Support for mobile devices such as iPhones, Blackberries, and Android phones

· Occasionally act as a liaison between Partners / Clients and NOC team in India

A bit about you :

· 1 to 2 years of experience in a Service or Help Desk Desk / Support Center environment

· Windows operating systems

· Apple operating systems

· Proficient in Active Directory

· Knowledge of network basics

· Email clients (Microsoft Outlook)

· Knowledge of VPN basics

· Excellent communication, written and verbal are vital

· Excellent customer service skills are vital

· IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred

· Customer service, especially with inbound phone contact

· Excellent Planning, Organizing, and Time Management

· Above Average Problem solving skills

Apply at our Ortigas recruitment center :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, text : CONTI (space) FULL NAME (space) YES or NO (for BPO / IT HELPDESK experience) send to 09065605043

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