Weâre an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
Â· Support for Windows and MAC desktop and laptop computers
Â· General access and connectivity issues
Â· Desktop application issues
Â· Basic administration of user accounts and groups
Â· Take ownership of trouble tickets, working and tracking issues to resolution
Â· Record detailed information into Service Desk ticketing system
Â· Support for mobile devices such as iPhones, Blackberries, and Android phones
Â· Occasionally act as a liaison between Partners / Clients and NOC team in India
A bit about you :
Â· 1 to 2 years of experience in a Service or Help Desk Desk / Support Center environment
Â· Windows operating systems
Â· Apple operating systems
Â· Proficient in Active Directory
Â· Knowledge of network basics
Â· Email clients (Microsoft Outlook)
Â· Knowledge of VPN basics
Â· Excellent communication, written and verbal are vital
Â· Excellent customer service skills are vital
Â· IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
Â· Customer service, especially with inbound phone contact
Â· Excellent Planning, Organizing, and Time Management
Â· Above Average Problem solving skills
Apply at our Ortigas recruitment center :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : CONTI (space) FULL NAME (space) YES or NO (for BPO / IT HELPDESK experience) send to 09065605043