We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
expediting correction or adjustment; following up to ensure resolution.
Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.