OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.
Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity :
The Cloud Applications Consultant is an individual contributor who acts as a primary point of contact for implementing customers’ requests regarding addition of new trading partners, document types, and connection types.
As a consultant, you will utilize your ability to combine systems integration and service delivery knowledge. More specifically you will create / update technical specifications and create / update maps using OpenText translation software, carry out integration tasks to deploy maps to pre-production and production environments and setup Trading Partner connectivity using common communications standards such as ftp, http, AS2, SFTP, etc.
You are great at :
Engages the client to obtain EDI requirements, ensuring the completeness and accuracy of map packages and requirements documentation while developing and maintaining good customer relations
Analyzing customer requirements, data integrations and interfaces
Deliver day to day implementation requests of Trading Partner and map configurations into the OpenText Managed Services systems.
Implementing changes for existing data integrations
Follow policies and best practice mapping to define map rules based on client’s requirements
Consistently create test cases / scenarios, form test files, run tests and evaluate reports
Investigate and conduct root-cause-analysis for issues / defects raised by client during client testing
Deliver project status updates to clients, delivery / project managers and counterparts as necessary
What it takes :
You are a graduate of Computer Science and / or other technical disciplines
You have a strong customer focus, customer satisfaction oriented
You demonstrate problem solving skills and logical thinking techniques and have excellent attention to detail. Ability to Identify and analyze problems;
distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems.
Develops reasonable options for solutions when required for decision making
You have excellent teamwork and collaboration skills. Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships
You have ability to handle multiple priorities in a fast-paced environment, and be able to work independently, and must possess effective time management skills
You are willing to be on-call beyond normal working hours and on weekends
You are willing to work on any shifts (ASPAC, EMEA or US)
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.