Job Description- Operations Manager - Manila
Bare International specializes in customer research (mystery shopping), brand standard evaluations, audits and inspections for clients globally.
We are seeking talented, educated, resourceful and passionate associates to join our team. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.
Our company’s focus is to remain the world’s leading provider of mystery customer research programs, with 100% client satisfaction.
Key Role : To manage operations for the assigned client accounts efficiently by ensuring optimal utilization of resources and thus delivering high-quality data to client in a timely fashion.
Essential Duties :
Manage the activities of the project management team- assign and monitor work, review work of staff upon completion to assess and problem solve
Manage day-to-day operations of projects assigned- plan work operations and priorities, daily / weekly, set short-range deadlines, provide instructions and directions to the team.
Ensure proper allocation of work- plan resources for the assigned client's basis team resource utilization and skill sets.
Provide solutions & recommendations to Clients to help retain and grow the existing business- an innovative problem solver for client issues who works closely with the client to make the surveys better, act as a KAM (Key Account Manager) for the assigned clients.
Client billing / Invoicing- ensuring client invoicing is done timely and are error-free.
Mentoring team- guiding team members, ensuring ongoing development of team members by identifying their training needs and thereby ensuring that timely training is provided.
Conducting monthly performance reviews with the team- continuous review of team members through monthly KPI tracker, sharing feedback on improvement areas and follow up on such aspects during the next monthly review due date.
Thought leadership- conceptualizing, evaluating and executing ideas which are game-changers.
Budget management : operate within assigned budgets and identify potential cost savings.
Gain category expertise : gain expertise on the client category, keep up with current developments and trends in the category, a client’s go-to’ person for mystery shopping, creating value adds for clients.
Team Player : Effectively works in a matrix environment i.e. operations, resourcing, editing and finance.
Minimum Qualifications :
Minimum tertiary education
Minimum 8-10 of years experience, preferable market research experience (Also experience of team management)
Proficient in Word, Excel, and PowerPoint
Professional written and spoken English
Key Skill Competencies :
Knowledge of customer experience industry
Ability to crunch data and make meaningful inferences and analysis
Key Behaviour Competencies :
Able to work in a target-oriented environment
Ability to work independently and also in team
Ability to manage time and resources effectively in a deadline-driven environment
Ability to demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities
Ability to react quickly to problems without unduly alarming others; to analyse issues and offer well-considered solutions
Positive, creative and approachable person
Location : Manila
Reporting to : General Manager
Salary offered : 80,000 PHP to 1,20,000 PHP Per Month
Please Note : We do not sponsor work visas or work permits.
Benefits : flexible work hours, international exposure to colleagues, clients and cultures from our other countries, employee awards, opportunity to grow within the Company, weekend offs, work from home most of time.
Industry : Customer experience research / Market research.
If you find the above skillsets matching to your experience please send your updated CV on hrindia bareinternational.com
Apply for this Position
Required First Name Last Name Email Phone Address City State Postal / Zip Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Åland Islands Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling Islands) Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Cote D'Ivoire (Ivory Coast) Croatia (Hrvatska) Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France France, Metropolitan French Guiana French Polynesia French Southern Territories French West Indies Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea (North) Korea (South) Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka St.
Helena St. Pierre and Miquelon Sudan Suriname Svalbard Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay US Minor Outlying Islands Uzbekistan Vanuatu Vatican City State Venezuela Viet Nam Virgin Islands (British) Virgin Islands, U.
S. Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zaire Zambia Zimbabwe Resume No file selected Date Available Desired Pay Website, Blog, or Portfolio LinkedIn Profile URL Current Salary Thank You Your application was submitted successfully.