Operations Manager
BARE International
Philippines, Manila
5d ago

Job Description- Operations Manager - Manila

Bare International specializes in customer research (mystery shopping), brand standard evaluations, audits and inspections for clients globally.

We are seeking talented, educated, resourceful and passionate associates to join our team. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

Our company’s focus is to remain the world’s leading provider of mystery customer research programs, with 100% client satisfaction.

Key Role : To manage operations for the assigned client accounts efficiently by ensuring optimal utilization of resources and thus delivering high-quality data to client in a timely fashion.

Essential Duties :

  • Manage the activities of the project management team- assign and monitor work, review work of staff upon completion to assess and problem solve
  • Manage day-to-day operations of projects assigned- plan work operations and priorities, daily / weekly, set short-range deadlines, provide instructions and directions to the team.
  • Ensure proper allocation of work- plan resources for the assigned client's basis team resource utilization and skill sets.
  • Provide solutions & recommendations to Clients to help retain and grow the existing business- an innovative problem solver for client issues who works closely with the client to make the surveys better, act as a KAM (Key Account Manager) for the assigned clients.
  • Client billing / Invoicing- ensuring client invoicing is done timely and are error-free.
  • Mentoring team- guiding team members, ensuring ongoing development of team members by identifying their training needs and thereby ensuring that timely training is provided.
  • Conducting monthly performance reviews with the team- continuous review of team members through monthly KPI tracker, sharing feedback on improvement areas and follow up on such aspects during the next monthly review due date.
  • Thought leadership- conceptualizing, evaluating and executing ideas which are game-changers.
  • Budget management : operate within assigned budgets and identify potential cost savings.
  • Gain category expertise : gain expertise on the client category, keep up with current developments and trends in the category, a client’s go-to’ person for mystery shopping, creating value adds for clients.
  • Team Player : Effectively works in a matrix environment i.e. operations, resourcing, editing and finance.
  • Minimum Qualifications :

  • Minimum tertiary education
  • Minimum 8-10 of years experience, preferable market research experience (Also experience of team management)
  • Proficient in Word, Excel, and PowerPoint
  • Professional written and spoken English
  • Key Skill Competencies :

  • Relationship-building skill
  • Knowledge of customer experience industry
  • Ability to crunch data and make meaningful inferences and analysis
  • Logical thinking
  • Key Behaviour Competencies :

  • Entrepreneurial mind-set
  • Able to work in a target-oriented environment
  • Ability to work independently and also in team
  • Ability to manage time and resources effectively in a deadline-driven environment
  • Ability to demonstrate responsible, ethical and honest behaviour in all tasks & responsibilities
  • Ability to react quickly to problems without unduly alarming others; to analyse issues and offer well-considered solutions
  • Positive, creative and approachable person
  • Results-orientation
  • Location : Manila

    Reporting to : General Manager

    Salary offered : 80,000 PHP to 1,20,000 PHP Per Month

    Please Note : We do not sponsor work visas or work permits.

    Benefits : flexible work hours, international exposure to colleagues, clients and cultures from our other countries, employee awards, opportunity to grow within the Company, weekend offs, work from home most of time.

    Industry : Customer experience research / Market research.

    If you find the above skillsets matching to your experience please send your updated CV on hrindia bareinternational.com

    Apply for this Position

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