IT PC Specialist, Senior
Regal
Manila
1d ago

Company OverView : Regal is a leading manufacturer of electric motors and controls, power generation products and power transmission products serving customers throughout the world.

We create a better tomorrow by developing and responsibly producing energy-efficient products and systems.We recognize that hiring and developing talent is a key element in our continued growth.

We are looking for people with high energy, ambition and commitment to performance excellence. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference and grow with organization, Regal is the company for you.

Join us to help the world run more efficiently! Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Regal is committed to a diverse and inclusive workforce.

Description

Position Summary : Provide support for users of information technology and services : Including, but not limited to : Desktops / Laptops, Other related IT hardware, Operating Systems, Applications, Security, AD Administration and Mobile Devices, Telephony Major Responsibilities :

  • Tests, trains and provides more complex system support for distributed computing, as assigned for one or more project phases.
  • Provides tactical support analyzing hardware and / or software systems, as assigned.
  • Provides standard and more complex technical system support, as assigned for one or more project phases.
  • Troubleshoots basic problems and recommends appropriate actions.
  • May support more complex data migration or loading requirements as assigned. SPECIFIC TASKS
  • Troubleshoot Basic network problems (cabling and IP).
  • Troubleshoot computer issues (Computer hardware, software, including Windows OS, and HP / Dell hardware).
  • Maintain tape backup system (checking for success, tape changing, rotation, proper storage, and restores).
  • Troubleshoot and provide basic Phone support with Cisco Unified Communication and Cisco Contact Center
  • Maintain and work closely with Regal / PTS IT on all software licensing.
  • Maintain and work closely with Regal / PTS IT on all IT Hardware.
  • Setup and Maintain Network printers from setup on network to configuration on Windows Server.
  • Assist and maintain local file system access.
  • Assist with AD User rights and account management as needed for local site.
  • Report and escalate IT related problems to management as needed.
  • Orients end-users with regards to proper use, care and accountability of assigned IT equipment as well as discuss as some of the most common IT processes and policies.
  • Work close with Regal / PTS IT on all / specific IT Related decisions and changes on all new system request and system modifications.
  • Replace and maintain any equipment. (Servers / Computers / Phones / keyboards / etc.)
  • Qualifications

    Required Education / Experience / Skills :

  • Bachelor's degree in fields of computer science or 3+ years equivalent related experience
  • Good written and verbal communication skills.
  • Excellent problem solver and has capacity to analyze complex issues / tasks and provide recommendations on how to best resolve the issue.
  • Committed to quality, takes pride in work to deliver a solution that is accurate and meets user requirements..
  • Dedicated team member, willing to put in extra time when needed to complete a task. Travel : Minimal Language : English
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