Learning Management Team Lead
Mondelez
Quezon City, NCR Manila, Philippines
2d ago
  • Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are.

    Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

    The Learning Management Team Lead is responsible for leading a team of Learning Management Specialists and Jr. Specialists for a particular MIU Faculty / cluster of Function Academies.

    They are also expected to carry out expert tasks within the Learning Management System and for managing the end-to-end process for specific learning programmes.

    Some of the key accountabilities for this role will include (but are not limited to)

  • Managing a Team of Learning Management Specialists and Jr. Specialists
  • Ensure processes and services are delivered in line with agreed service levels, customer service and key performance indicators
  • Ensure the Team is equipped and ready to support the scope of all agreed learning programs / processes
  • Enhance team capability and skills via regular upskilling and cross-training activities;
  • Seek ways to make the process and service simpler, more effective and more efficient
  • Learning Program Management
  • Act as Program Intake Lead where key responsibility is to accurately capture detailed course requirements from Program Owners in order to create a Course Playbook that ensures effective delivery of training programs Prioritize appropriately the concurrent multiple requests from Program Owners and allocate to the Learning Management Specialists and Jr.

    Specialists ensuring accurate, high quality service delivery Manage end-to-end delivery of complex / high priority learning programmes (such as signature leadership abilities development programs) : scheduling, enrolment management, facilities and instructor liaison, tracking, monitoring & controlling the budget, etc.

  • Manage invoicing and purchase orders relating to assigned programs Compile and analyse evaluation results, identify key themes, summarize and present to Program Owners;
  • Maintain process documentation and detailed course requirement records

  • Learning Management System Administration(LMS)
  • Carry out complex administrative tasks within the LMS including creating and publishing course offerings, creating and scheduling standard reports, creating / deactivating references’ within the system e.

    g. instructors / facilities, create modify evaluations and checklists, UAT of new e-learning content, etc. Applying and Sharing LMS skills & Knowledge Act as LMS super user’ : provide guidance and training to other LMS users on how to use the system (new hires, refresher training, system changes, etc.

    Validate system errors reported by users; escalate for resolution as required; manage impact of genuine errors until resolved Test LMS features and functionality to ensure they work as expected (applicable to project phase, system changes, upgrades, etc.

  • Prepare test data, devise test scenarios, record test results, contact with System Administrators Maintain training documentation as the system evolves Support implementation of new functionality (testing, training others);
  • Prepare data for loading into the system (for example, cleansing and formatting data to support migration of historical training records) and carry out mass loads into the system

  • Continuous Improvement
  • Contributes to an environment that is passionate about simplification, and seeks ways to make the user practice better, and the process and service simpler and more cost effective.

  • Relationship
  • Builds strong relationships within the Global Learning Management Team, across the MBS HTR delivery organization and with Program Owners / vendors as required to support program delivery

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