Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.
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The Learning Management Team Lead is responsible for leading a team of Learning Management Specialists and Jr. Specialists for a particular MIU Faculty / cluster of Function Academies.
They are also expected to carry out expert tasks within the Learning Management System and for managing the end-to-end process for specific learning programmes.
Some of the key accountabilities for this role will include (but are not limited to)
Act as Program Intake Lead where key responsibility is to accurately capture detailed course requirements from Program Owners in order to create a Course Playbook that ensures effective delivery of training programs Prioritize appropriately the concurrent multiple requests from Program Owners and allocate to the Learning Management Specialists and Jr.
Specialists ensuring accurate, high quality service delivery Manage end-to-end delivery of complex / high priority learning programmes (such as signature leadership abilities development programs) : scheduling, enrolment management, facilities and instructor liaison, tracking, monitoring & controlling the budget, etc.
Maintain process documentation and detailed course requirement records
Carry out complex administrative tasks within the LMS including creating and publishing course offerings, creating and scheduling standard reports, creating / deactivating references’ within the system e.
g. instructors / facilities, create modify evaluations and checklists, UAT of new e-learning content, etc. Applying and Sharing LMS skills & Knowledge Act as LMS super user’ : provide guidance and training to other LMS users on how to use the system (new hires, refresher training, system changes, etc.
Validate system errors reported by users; escalate for resolution as required; manage impact of genuine errors until resolved Test LMS features and functionality to ensure they work as expected (applicable to project phase, system changes, upgrades, etc.
Prepare data for loading into the system (for example, cleansing and formatting data to support migration of historical training records) and carry out mass loads into the system
Contributes to an environment that is passionate about simplification, and seeks ways to make the user practice better, and the process and service simpler and more cost effective.
Builds strong relationships within the Global Learning Management Team, across the MBS HTR delivery organization and with Program Owners / vendors as required to support program delivery