Mandarin Technical Support
J-k Network Services
Taguig City, Philippines
4d ago
source :

This is an American Healthcare Company, known and most trusted in the World. They have a broad range of branded generic pharmaceuticals, medical devices, diagnostics, and nutrition products.

Consistent with its position as a worldwide market leader, its key brands are among the top Philippine products in relevant categories.

Benefits : Free Shuttle Services

  • HMO and Life Insurance
  • Sick leave, vacation leave
  • Dental Insurance
  • Seminars and online resources about health-related topic
  • Fitness events
  • Retirement Plans
  • Recreation and Sports Activities
  • Healthcare Company

  • Bachelor's degree graduate in any course
  • Must be Both Fluent in Mandarin and English
  • Preferred experience in data migration
  • With or without Medical Background
  • Willing to train
  • Good communication / coordination skills
  • CSR Experience is a high advantage

  • Handle phone, email, and chats professionally and friendly matter
  • Assist customer in their inquiry regarding medical devices
  • Provide first level support in troubleshooting customer concerns across the designated product range by analyzing customer problems and asking the appropriate questions to support the resolution.
  • Documenting concern and inquiries using the appropriate guidelines and procedures to ensure the completeness and accuracy of the records.
  • Communication of concern investigation conclusions to customers through written reports and phone conversations.

  • Initial Interview and Exam
  • Behavioral Interview
  • Final Interview
  • Job Offer
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