The Salesforce Administrator II will help maintain and drive enhancements to our Salesforce.com platform. The candidate must have hands-on administration and configuration skills with the latest Salesforce.
com releases, the ability to handle first-level user support / training requests, and experience designing advanced reports and dashboards.
He / she must have a sales and service-oriented mindset and a passion for learning, working with, and evangelizing the Salesforce.com platform.
The position is responsible for the overall administration and assistance with the Salesforce.com CRM and third-party applications.
You will work closely with internal members of the sales, marketing, service, and operations organizations.
As a Salesforce Administrator II, a Typical Day Might Include the Following :
Perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules, and data integrity).
Work with sales, marketing, service, operations, and finance teams to ensure proper reporting is in place. Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
Manage dashboards, reports, forms, templates, custom objects, object relationships, fields, and layouts.
Help drive end-user adoption of Salesforce through documentation, support, and training of new and current employees.
Establish and maintain data quality through daily / weekly / monthly / quarterly reporting. Salesforce.com user administration tasks, including access management, permission sets, role assignments and profile management, etc.
Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
Provide first-level support to the sales, marketing, service, finance, and operations teams, including issue identification and issue resolution / escalation.
Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives.
Evaluate and implement third party solutions and app exchange packages based on project needs or business requests.
Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.com.
Completes all responsibilities as outlined on annual quarterly goals.
Completes all special projects and other duties as assigned.
To Land This Gig You'll Need :
Bachelor's Degree from 4 Year accredited College / University or equivalent experience.
4+ years' experience, business analyst, and / or service and support role.
4+ years of experience with operational support using Salesforce.com.
4+ years of experience in the Salesforce.com CRM Application Administration.
Salesforce certification is a plus!
Bonus Experience :
Demonstrated proficiency in user security, profile, and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
Must be experienced Microsoft Office applications, including MS Word, Excel, Visio and PowerPoint.
Must be detailed oriented and have strong problem solving and analytical skills.
Excellent verbal and written communication skills are essential.
Able to meet deadlines, communicate delays, clarify ambiguous situations.
Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.
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NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.