Sr. Technical Support Engineer
Fluent Trade Technologies
Manila, PH
15h ago

We are looking for Sr Support Engineer L2

Position Overview:

The Sr. Support Engineer will be responsible for providing Level 2 high quality and effective support to Fluent’s rapidly growing customer base.

( shift starts at 22:00 UTC in summer and 23:00 UTC in winter) 


• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects

• Unix/Linux and FIX protocol knowledge required. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl or CShell

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• 3-5 or more years of experience in support/technical role in financial markets.

• Strong Advantages: Financial background: eFx, Jira ,SVN, C++

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