DNA Professional Services Head - NA (Sr. Mgr, Program Management)
Ingram Micro
Taguig City, Philippines
1d ago


Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.

DNA Professional Services Head - NA (Sr. Mgr, Program Management)

Leading a team of project management professionals accountable for identifying, planning, executing, monitoring, and managing activities of process improvement and implementations using industry best practices and company standards.

Ensures that work activities are properly defined, planned, and executed to achieve desired outcomes that are in alignment with business strategy and provide measurable benefits.

Direct large project implementations and functionally manage project teams, and coordinate with local business and other company operational teams.

What You Bring to the Role :

Project Management

  • Owns the engagement with the business and customer to define and align the detailed planning, and lead the execution , billing of the final plan for all varieties of projects;
  • proactively manages milestones and deliverables; drives visibility and accountability throughout the team.

    Drives delivery on project milestones and ensures completion of objectives (ensures follow-up, defines mitigation plans, identifies potential risks) using well-defined project methodology approach and clear communication.

    Team Management & Development :

    Contribute to strategic planning and achievement of the team goals by developing initiatives and solutions to improve application quality, process and scalability in a resource (people and systems) effective manner.

    Provide direction to staff, including the ability to understand and drive strategic direction, ensure accurate and complete detail on process and program creation and ensure positive P&L impact.

    Promote the consistent application of Robotics Process Automation (RPA) project management methodologies, producing high-performing associates, who can be relied upon to rapidly execute corporate initiatives.

    Identify and provide training opportunities to further strengthen competencies in support of strategic and growth plans

    Team performance and development, satisfaction and retention :

    Drives new ways of thinking to grow the program management practice and challenge current processes to drive greater adoption of Digital technologies for business improvements and benefits : assesses tools, process change / re-engineering, automation opportunities.

    Leads efforts to capture and share best-practice knowledge among the IM and GBS community and build strong working relationships throughout the organization focused on business partners in GBS and IM in-country partners.

    Work closely with other GBS teams to ensure alignment in project deliverables and outcomes

    The Ideal Candidate must have the qualifications :

  • Minimum of a 4 year degree.
  • Minimum 8 years functional experience including a minimum of 5 years position specific experience.

  • Minimum of 5 years supervisory experience preferably managing through subordinate managers.
  • Mastery Designing & Delivery of Automation & RPA Technology Solutions, ability to make significant contributions to the company.
  • Proven experience on project planning and costing, process design and re-engineering, large project management. Certification in PMP / LEAN or similar methodology is an advantage
  • This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
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