Require comprehensive understanding of Payroll principles and all federal, state, and local wage and tax regulations regarding payroll
Reduce time to resolve complex inquiries
Effective use of Payroll systems and firm standard technology including Windows, Excel, Word, Email, Intranet, Case Management tools / tracker, Call Center tools, Access database, and other related applications
Resolve employee needs, while providing exceptional customer service
Deliver exceptional customer experience, resulting in high employee satisfaction
Work effectively as a team with others within the GBC, and other Tenet personnel and external parties
1-2 years in a Payroll processing role
Self-starter with ability to think independently, with little supervision
Ability to apply analytical thinking to research and resolve issues
Demonstrate good judgment and experience in applying concepts and guidelines
Follow through on commitments and possess ownership
Understand the importance of effectively prioritizing assignments to meet scheduled deadlines in accordance with department guidance
Complete understanding of core payroll concepts
Effectively communicate with an emphasis to use proper Payroll terminology, while demonstrating professionalism, confidentiality, and diplomacy
Strong knowledge of federal and state regulations and requirements, as well as, FLSA
Experience in working in a shared service organization preferred
High-level knowledge of Payroll and Time and Attendance systems
Strong problem-solving and analytical thinking skills
Effective communication skills, both oral and written to relate well with co-workers, employees, clients and all levels of management
Excellent process and query management skills ![]()
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