AS OUR ITOPS Engineer, YOU WILL : Monitor and support the production environment and core servicesIdentify, resolve or escalate any anomalies before any form of service degradation / downtime is experiencedEnsure that assigned or escalated requests to other internal teams or 3rd party service providers are adequately followed-upMonitor and oversee all incoming service requests, alerts, events and incidentsProactively monitor the company’s datacenters, infrastructure and systemsMaintain and improve the NOC monitoring toolsReview monitoring data and present recommendationsCoordinate all communication for production incidentsAutomate repetitive support processesAssist in streamlining internal processesRecommend improvements to solve any potential shortcomingsWE ARE LOOKING FOR SOMEONE WHO : Has a Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or any related courseAt least 2 years of experience working in a similar support functionGood knowledge of system and network management practicesExposure to technologies such as JIRA, Confluence, Zabbix, Grafana, Dynatrace, Graylog / Splunk and PingdomFamiliar with Linux-based systems and has basic Linux CLI and SysAdmin skillsITIL Foundation Certification is an advantageA driven and result-oriented attitude, must be analytical and organizedA strong customer focus and knowledge of IT Service Management standards and processesIs excellent in both oral and written English communicationIs curious, responsible and committed
ITOPS Engineer/NOC Engineer
The Penbrothers International Inc.
source : Bossjob
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